Question: problem about maple 12

I've got a really serious problem about maple 12.It happened after I installed maple 12 software. The installation was successful,i activated the software successfully as well,but when i want to run the program.. the error message pop up... it said that "could not create java virtual machine".
I've tried everything i can to deal with this problem like restart the system,re-download and re-install the software,even re-install the java... which all turned out to be failed.I'm really looking forward to your help.

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